Which option is a potential outcome of implementing effective customer relationship management?

Implementing effective customer relationship management (CRM) leads to improved customer service and satisfaction by enabling organizations to better understand their customers' needs and preferences. A well-designed CRM system collects and analyzes customer data, allowing businesses to personalize interactions and provide tailored solutions. This results in faster response times, more relevant communication, and a higher quality of service. When customers feel valued and understood, their loyalty increases, leading to long-term relationships and potentially higher sales.

A CRM system can enhance the ability to resolve issues promptly, follow up on customer inquiries, and anticipate customer needs, all contributing to a positive experience. As customer satisfaction improves, so does the likelihood of repeat business and referrals, further driving growth and success for the organization.