Which fact-finding technique can capture information about workloads and job duties?

The selection of questionnaires as the correct fact-finding technique for capturing information about workloads and job duties is significant due to their structured nature. Questionnaires allow system analysts to gather quantitative data from a large group of respondents efficiently. By designing questions that specifically inquire about job responsibilities, tasks performed, and the time spent on these tasks, analysts can compile a comprehensive overview of the workloads involved in various positions.

The advantage of using questionnaires lies in their ability to standardize responses, making it easier to analyze data systematically and identify patterns or trends. They can be administered to different users across various roles, facilitating comparisons of workloads across the organization. This method can also reach a wider audience in a shorter period compared to other techniques, thus allowing for a more extensive data set that reflects diverse job experiences.

While interviews, focus groups, and observation are valuable techniques, they typically provide qualitative insights and may not capture the breadth of job duties and workloads as effectively or as systematically as questionnaires do. Interviews may yield in-depth individual perspectives but can be time-intensive; focus groups facilitate group discussions but may not cover all areas comprehensively; and observation, while it can reveal actual job activities, might miss the broader scope of responsibilities that aren't easily visible in a set period.