What is the formal request to the IT department that describes problems or desired changes in an information system?

The formal request to the IT department that describes problems or desired changes in an information system is known as a Change Request. This document is crucial for managing modifications in an organization’s information systems, as it outlines specific issues that need to be addressed or enhancements that need to be made.

When a user identifies a problem or sees an opportunity for improvement within a system, a Change Request serves as a structured way to communicate these needs to the IT department. It typically includes details such as the nature of the request, the impact it may have on the system, and any relevant deadlines or priorities. This formalization helps ensure that changes are considered seriously, analyzed thoroughly, and implemented in an organized manner.

In contrast, a System Requirement refers to the specifications needed for a system to fulfill its functions, while Systems Planning Phase pertains to the initial stages of a system development project that involves outlining goals and strategies. Project Initiation is the phase where a project is formally started and defined, often including the establishment of objectives and scope, but does not specifically address issues or changes as a Change Request does.