What aspect does user support not typically cover?

User support primarily focuses on assisting users with the operation, functionality, and troubleshooting of systems and software. This includes providing technical documentation to help users understand how to effectively use the product, offering training programs to enhance user skills, and providing productivity assistance to improve efficiency in using the system.

Product warranty management generally falls outside the realm of user support. While it pertains to the overall customer service experience, it is more about the business operations of handling product defects, returns, and customer claims rather than directly assisting users with their immediate needs or issues related to using the product. Therefore, it is not a typical responsibility of user support teams, which are more concentrated on ensuring users can effectively engage with the software or systems.