True or False: Empowerment trends within companies typically improve employee motivation and increase customer satisfaction.

Empowerment trends within companies indeed tend to improve employee motivation and increase customer satisfaction. This is primarily because when employees feel empowered, they are given more responsibility, autonomy, and a sense of ownership over their work. This increased involvement often leads to higher job satisfaction, as employees feel their contributions are valued and impactful.

As motivated employees are more likely to provide better service, this directly correlates to increased customer satisfaction. Customers tend to respond positively when serviced by engaged and empowered employees who take personal pride in their work. Additionally, empowerment can foster a culture of innovation and responsiveness, further enhancing the customer experience as their feedback is actively sought and used for improvements.

Empowerment is not limited to specific types of companies or departments; it can be beneficial across various organizational sizes and units. Thus, the statement holds true universally, validating why the answer aligns with the understanding of how employee empowerment impacts motivation and customer satisfaction.