If an interviewee gives only short or incomplete responses to open-ended questions, what should a systems analyst do?

When an interviewee provides short or incomplete responses to open-ended questions, the most effective approach is to switch to closed-ended questions. Closed-ended questions typically require a specific answer, such as "yes" or "no," or a choice among defined options. This approach can help clarify the interviewee's perspective more directly and encourage them to share more concrete information.

By using closed-ended questions, a systems analyst can gather precise data that can lead to a better understanding of the interviewee's views and experiences. It also helps to establish a rhythm in the conversation, particularly when the interviewee seems hesitant or unsure about how to elaborate on their thoughts. This shift in questioning style can facilitate a more productive discussion, allowing the analyst to gather necessary information while keeping the flow of the interview going.

In situations where open-ended questions result in limited responses, switching to the structure of closed-ended questions ensures that the analyst can still obtain useful insights without stalling the interview process. This method also balances flexibility with the need to derive actionable information efficiently.