Identify an example of an intangible benefit in system analysis.

In system analysis, intangible benefits refer to non-quantifiable advantages that are not directly measurable in financial terms. A user-friendly system that enhances employee job satisfaction is a prime example of this. When a system is intuitive and easy to navigate, employees are more likely to feel empowered and satisfied in their roles. This improved job satisfaction can lead to higher productivity and lower turnover rates, although these outcomes can be difficult to measure directly in monetary terms.

While the other options, such as decreased operating costs, increased sales revenue, and improved customer retention rates, can all be quantified in concrete financial terms, they do not represent intangible benefits. These benefits are often associated with tangible metrics, whereas employee job satisfaction stems from subjective experiences that contribute to the overall workplace environment and effectiveness.